Returns & Exchanges

We want your order to be perfect! If something isn’t right, please contact us for friendly order assistance and we’ll do our best to fix it for you. Please review our Returns information below and let us know how we can help!

*Please note that all sale items, jewelry, gift/home items and accessories are considered final sale.


Free Returns

Returns for store credit will be processed free of charge. Returns for a refund to your original payment method (i.e. credit card, PayPal) will require a handling & processing fee of $6.00, which will be deducted from the amount to be refunded to you.

The Details

  • All returns must be received within 14 days from the day of receipt. 
  • All items must be returned to us in their original, unworn, unwashed, and smoke-free condition.
  • Final sale items (anything currently marked down from its original price) are considered final sale. 
  • Jewelry, gift/home items and accessories are considered final sale
  • Regular priced items purchased using a promo/discount code can be returned for a refund. 
  • Gifts may be returned for store credit only.
  • If applicable, all items must be returned with their original tags and accessories.
  • Returns are processed within 7-10 business days upon receipt of the package.
  • Refunds are issued back to the original form of payment or store credit.
  • Upon completion of our Returns Form, we will send you information needed for complimentary standard shipping.

Terms & Conditions

  • We inspect all returns and reserve the right to deny or refuse a full refund based on the returned condition. Items that do not match the criteria above are subject to denial, store credit and/or a restocking fee.
  • Please consider delivery confirmation/shipping insurance for your return package as SoSis is not responsible for lost return packages without tracking information.
  • By purchasing from, you accept these terms and conditions.

How to Make a Return

  • Review our criteria above and make sure the items are eligible for a return.
  • Fill out the Return Form below. Include printed form in your package along with the item(s).
  • Once complete, you will receive a return label for your package via email in 6-12 hours. Please print and use this label to ship your package.
  • Address your package to:
    SoSis Returns
    3857 LA Hwy. 1 South, Suite E 
    Port Allen, LA 70767
  • Send your package back to us via USPS.
  • We will email you once everything is processed and completed.